Refund Policy
At Webroot Infosoft, we are committed to delivering high-quality services and products. However, if you are not satisfied with our services, we offer the following refund policy:
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Eligibility for Refund:
- Refunds are available for services that have not been started or completed.
- If you are unsatisfied with the delivered product or service, you must notify us within [7 days] of receipt or delivery.
- Refunds are not provided for services rendered or completed as per the initial agreement.
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Requesting a Refund:
- To request a refund, please contact our support team at [info@webrootinfosoft.com] with the details of your concern and request.
- We may ask for documentation or additional information to assess the refund request.
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Refund Process:
- Upon receiving your refund request, we will review the case and respond within [7] business days.
- If eligible, refunds will be processed to the original payment method.
- Refunds may be subject to a [5]% processing fee, depending on the nature of the service.
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Non-refundable Services:
- Custom-developed solutions, consultations, and any other services explicitly marked as non-refundable in the service agreement are not eligible for refunds.
- Digital products delivered instantly (e.g., software downloads) are also non-refundable once delivered.
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Changes to This Policy:
- Webroot Infosoft reserves the right to modify or update this refund policy at any time. All changes will be communicated via our website or email.
Feel free to adjust or specify any sections as per your requirements, and I can further tailor it for you. Let me know if you need any changes!