Effective Date: January 28, 2025
At Webroot Infosoft, we strive to provide excellent services to our customers. This Refund Policy outlines the terms under which refunds may be issued for services or products purchased from us. By using our services, you agree to this Refund Policy.
1. Eligibility for Refunds
- Refunds are offered only as per the terms outlined in the specific service agreement or project contract.
- A refund request must be submitted within 7 days of the service delivery or project completion.
2. Non-Refundable Services
- Once a service is delivered or a project is completed, no refunds will be issued unless explicitly agreed upon.
- Custom services or products tailored to your requirements are non-refundable.
3. Grounds for Refunds
Refunds may be issued under the following conditions:
- A service was not delivered as agreed upon in the service agreement.
- A technical error occurred on our part that could not be resolved.
- The service was canceled by Webroot Infosoft before completion.
4. Refund Process
- To request a refund, you must contact us at info@webrootinfosoft.com with the details of your purchase, including proof of payment and a clear explanation of why you are requesting a refund.
- Refunds will be reviewed and processed within 10 business days of receiving your request.
5. Method of Refund
- Approved refunds will be issued to the original payment method used for the purchase.
- If the payment was made via a third-party payment processor, their refund timelines and policies may apply.
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@webrootinfosoft.com.
This Refund Policy ensures transparency and aligns with the Terms and Conditions. Let me know if you’d like further refinements!